Select Home Warranty Versus Choice Home Warranty

Select Home Warranty Review: Select offers homeowners coverage for appliances and home systems across the United States. They are one of the smaller home warranty companies, but they offer coverage at prices that keep them competitive in the market. They frequently offer sign-up bonuses, such as two months of free coverage with initiation of service.

As with any contract service agreement, it is imperative that you read it before you sign it. Select Home Warranty will provide you with a copy of the agreement. The limits of their service are clearly presented and include such stipulations as noncoverage of items that have been previously repaired. They also require limited coverage for the first three months of service. If you have appliances or systems that are questionable at the time you’re considering a home warranty package, you may want to reconsider your selection.

In the fine print of the contract agreement, Select Home Warranty reserves the right to replace any appliance or system with another of any color, size or model. You could end up with a black refrigerator in a kitchen full of stainless appliances. Or you could get an HVAC unit that is much noisier than the old one. These are considerations in the agreement that must be clearly understood before agreeing to the contract, for your protection as well as the protection of the company.

Select Home Warranty’s three coverage plans are comprehensive and fairly standard for the industry. Their top plan, the Platinum, provides all the services of the two lower plans, plus a few extras. The Bronze Plan deals mostly with appliances, while the Gold Plan targets home systems such as HVAC and A/C systems, in addition to appliances.

How Does Select Work?

When a covered appliance or system breaks down in your home, you contact Select Home Warranty’s 24/7 customer service repair hotline. You’ll need to provide information on what the problem is and some background information on the appliance or unit.

Select will have a qualified service professional contact you within two to four days, depending on when you made your request for service. The contractor will set up an appointment to come to your home to inspect the malfunctioning appliance or system. If repair is necessary and is possible, and providing your policy covers the appliance or system, the contractor will make the repairs you need. If the appliance or system is irreparable, your contractor will take whatever steps are necessary to get the unit replaced.

What Makes Select Stand Out?

Select Home Warranty has a lot of negative feedback in online forums, and that’s the main feature that sets it apart from its competitors. The agreement customers sign with Select is clearly laid out, however, and a large portion of these unsatisfactory outcomes were preventable had the customer been aware of the terms and conditions to which they were agreeing.

Select Home Warranty’s limited coverage on its plans for the first three months is also not something its competitors have adopted in large numbers. The company does provide customers with a copy of the service agreement, something many competitors do not do. The terms and conditions in its contract are clearly spelled out, including limitations.

Common Select Home Warranty Review

More than one online review demonstrates the specific nature of the service agreement required by Select Home Warranty. One customer reports that his contract stated Select Home Warranty would repair or replace a refrigerator “located in the kitchen” of the home. The customer’s refrigerator was in a utility room off the kitchen. When it broke down, Select Home Warranty declined the claim because of the refrigerator’s location. Were they within their rights to do so? Absolutely. But it doesn’t bode well for their image as a customer-friendly company.

Unfortunately, there are more negative reviews of that nature regarding Select Home Warranty. One customer lamented, “The list of what they (Select Home Warranty) doesn’t cover is longer than what they do cover.” Again, it goes back to reading the fine print and understanding what you’re buying. It isn’t exactly fair to the company to complain about them not covering an item that they clearly stated they would not cover.

On the opposite side of the coin, Select Home Warranty has its share of satisfied customers. One gentleman in Hawaii recently posted a review about his oven going out. He called Select Home and a repair technician came to his home, fixed the problem and had the entire affair completed within eight hours.

Another satisfied customer in West Virginia relates that his sprinkler system stopped working unexpectedly. He contacted Select Home Warranty. Within 48 hours, he was in touch with a technician who came to his home and fixed the problem. The very happy gentleman has a working sprinkler system now.

Overall, there are a lot of positive reviews for Select Home Warranty. However, they seem to get buried under the negatives when searching for reviews of the company. A careful examination of the negative reviews will reveal that a large majority of them trace to a lack of understanding what is in the service agreement.

For the most part, it appears that Select Home Warranty is holding up its end of the bargain.

Is Select for Me?

Select Home Warranty offers an affordable home warranty program, with a few caveats. If you live in or are purchasing an older home, you may wish to look elsewhere for a policy. Also, be sure you understand that the company does place caps and limits on its payouts and coverage for the first three months.

Choice Home Warranty offers home warranty coverage through two plans. Both are straightforward in the pricing structure and the coverage offered for your home appliances and major systems. It charges a flat $60 trade service call fee each time a technician comes to your home, which is standard practice in the industry. Choice Home Warranty’s fee is on the low end when compared to its competitors.

Choice Home Warranty has experienced some difficulties with its advertising practices, however. The state of New Jersey, where the company has its headquarters, recently fined Choice Home Warranty for deceptive advertising practices. Based on complaints, it seems the company faced accusations of using loopholes to get around paying for customer repairs. While what the company offers sounds good, its reputation has been greatly tarnished by the events in New Jersey and negative reviews online.

Having said that, there are some interesting features with Choice Home Warranty. Each customer gets a customer service team of two to three people whom he can call on 24/7. These are the people the customer deals with when needing repairs, filing a claim, resolving a dispute, and so on. This gives Choice Home Warranty’s customers a more personal experience with customer service. No one has really complained about not dealing with a massive call center.

Choice Home Warranty does not require an upfront home inspection, which is a nice feature in any plan. It also offers a 30-day service guarantee. This is better than some competitors, though not as good as others. If you decide to cancel the service, however, you have to do it within the first 30 days after purchasing the plan in order to get a full refund. After that time, you’ll only get a prorated refund, and regardless of when you cancel, you’ll receive a bill for a $50 “administrative fee” for discontinuing your policy.

How Does Choice Home Warranty Work?

When you sign up with Choice Home Warranty, you first have to choose which plan you want to purchase. You can then add additional coverage for specific home appliances or systems, such as sump pumps or roof leaks or electrical systems, if you want. Once you make a selection, you pay your first month’s premium. There is a 30-day waiting period before coverage starts but once that passes, your coverage on selected appliances and systems should be in effect.

Should a problem develop, you can call Choice Home Warranty 24/7 to report it, or you can submit a claim online. A technician will contact you to set up an appointment time to inspect your appliance or system to diagnose the problem. If the issue is resolvable with a repair, the technician will take care of it. If the problem is irreparable or beyond the technician’s capabilities, Choice Home Warranty will arrange a replacement or reimbursement.

That’s the way it’s supposed to work. However, based on reviews, there are multiple complaints that the company does everything it can to exclude any claims as non-covered occurrences or “pre-existing conditions.”

What Makes Choice Home Warranty Stand Out?

The assignment of a customer service team is a feature that appears to be unique to Choice Home Warranty. If the system works, it sounds like it would be a great way to ensure customer satisfaction. If you take into account the plethora of negative reviews, however, you have to question the system’s effectiveness.

Choice Home Warranty’s feature that allows you to pick additional coverage for select items is an interesting one. While there is little flexibility in its respective plans, the add-on capability for specific appliances and systems frequently excluded by many similar policies, such as roof leaks, is a plus in Choice Home Warranty’s favor.

Common Reviews of Choice Home Warranty

Choice Home Warranty has positive and negative reviews across various online forums. At first glance, it seems that the negatives outnumber the positives by a great margin. When digging into the reviews, however, it becomes evident that a large percentage of the complaints came about because the homeowner did not read the contract in its entirety before signing.

For example, the contract states there is a 30-day waiting period before coverage is in effect. So, if your oven goes out two weeks after you purchase the policy, Choice Home Warranty is not going to fix the problem. A read of the contract should make this clear, yet there are multiple reviews available in different forums of customers complaining because Choice Home Warranty did not do what it said it would not do.

There are other examples of technicians who were not as skilled in their trade as they needed to be to handle customers’ problems. One reviewer stated he had to deal with a faulty gas water heater for over a week, the smell of gas permeating the home, because the technician couldn’t determine if there were repair parts available or whether he would need to replace the unit.

On the flip side, there are positive reviews of customer experiences with technicians. One customer reported her air conditioner went out. She called Choice Home Warranty, explained the problem and had a technician assigned within 10 minutes. She stated the technician was knowledgeable, professional and courteous. Her repairs were complete in short order, and she was happy to sing the praises of Choice Home Warranty.

Choice Home Warranty’s terms and conditions are in its contract agreement, and it is highly recommended that potential customers read the entire document before agreeing to it. Yearly renewal will be automatic unless you cancel in advance.

Is Choice Home Warranty for Me?

Choice Home Warranty’s coverage offerings are in line with those of most of its competitors. It operates nationwide, with the exclusion of California, and is available in the District of Columbia. It has a choice of coverage plans with some customization features, and will automatically renew itself unless you cancel — all pretty standard fare in the industry.

If online reviews and legal issues with advertising practices in New Jersey are of concern to you, it is probably better if you do more comparisons before deciding. Choice Home Warranty has gotten itself into a reputation quagmire, which doesn’t foster consumer confidence.