StubHub Versus TicketCity
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- The Good
- Guarantees buyers receive tickets on time
- Simple process for buying and selling tickets
- Plenty of events listed
- The Bad
- High processing fees
StubHub stands out as one of the largest ticket marketplaces online, so you can use the website find tickets to just about any event. Unfortunately, the company charges high processing fees on top of your purchase price.
- The Good
- International tickets
- Strong customer services
- Useful event listings
- The Bad
- High service fees for some tickets
TicketCity has a website that makes it easy to find and compare tickets to events all over the world. Many buyers praise the company for having terrific customer services. TicketCity can charge rather high service fees at times, but you get a breakdown of your ticket’s price before finalizing your purchase.
- Buyer Fee
- Seller Fee
The price of your tickets will vary depending on what event you want to attend. Buyers pay an additional 10 percent for processing. Sellers pay an additional 15 percent. These fees are slightly higher than what most companies charge.
- Processing Fees
Ticket prices vary significantly by event and seat location. Your service charge can also vary depending on the tickets that you buy. TicketCity will list your ticket price, fees and total cost before you finalize your purchase.
- Available Events
Like most major online ticket companies, StubHub has tickets available for sports, concerts, theater and comedy events. Availability often depends on whether individuals want to sell their tickets through StubHub. Because the website lets people sell their unwanted tickets, you can potentially find tickets to large and small events around the world.
- Available Events
TicketCity sellers have tickets to concerts and plays, but the company focuses on sporting events within MLB, NFL, NHL and other organizations. Since TicketCity has ticket wholesalers based around the globe, you can often find tickets that aren’t available through other websites. The company even has tickets to rodeos, boxing matches, college basketball games and horse racing events.
- Available Markets
- United States
StubHub focuses on selling tickets to events in the United States and Europe. The specific locations, however, depend on what tickets sellers want to get rid of on StubHub. This is true of many online ticket sellers.
- Available Markets
- United States
- Auckland, New Zealand
- Melbourne, Australia
TicketCity has sellers based in most major American cities. Sellers also have tickets in Canada, Paris, London, Melbourne and Auckland. Having so many sellers working in different countries gives buyers more opportunities to find the tickets they want.
- Ticket Formats
StubHub lets you choose electronic or paper tickets for most events. You can also use the StubHub app to access electronic tickets via your smartphone. If you want tickets sent to you by mail, you can expect to pay an extra fee. Most online ticket sellers offer similar formats, although not all of them have apps.
- Ticket Formats
- Instant download
- Flash Seats
- Ticketmaster Mobile Entry
TicketCity offers tickets in a variety of formats, including an instant download option that lets you access your tickets within 20 minutes of purchase. The company also uses smartphone formats like Flash Seats and Ticketmaster Mobile Entry. Of course, you can also purchase paper tickets in most cases. This number of ticket formats is comparable to those offered by other major ticket sellers.
- Additional Features
- Last-minute services
- FanProtect Guarantee
Last Minute Services gives you a chance to purchase tickets right up until the event starts. Technically, Last Minute Services is a service offered by Last Minute Transactions, Inc. Since Last Minute Transactions is a StubHub affiliate, you can use the StubHub site to find tickets. In most cases, you pick the tickets up at will call, so make sure you bring a photo ID to the event. The FanProtect Guarantee ensures that buyers will receive the correct tickets before their events.
- Additional Features
- Customer services 7 days a week
Consumers often complain that online ticket sellers offer poor customer services. TicketCity has a customer service center in Austin, Texas that takes calls seven days a week. From Monday to Friday, you can reach customer service from 8 a.m. to 9 p.m. Central Standard Time. The customer service center is open from 8 a.m. to 6 p.m. on Saturday and Sunday. You can contact customer service via phone, email or live chat.
StubHub: User Reviews
TicketCity: User Reviews
StubHub was founded in San Francisco in 2000, so it has nearly two decades of experience as an online marketplace. It has such a commanding presence in the industry that many people immediately think of StubHub when they want to purchase tickets online.
How Does StubHub Work?
Since StubHub is an online marketplace, it lets members buy and sell tickets. Selling tickets is a good option for people who have already paid for admission but cannot attend events. Buying makes it possible for people to purchase tickets to events that have sold out or have limited seating.
Regardless of whether you want to buy or sell tickets, you need to start by creating a profile on the website. (You can also sign up via Facebook.)
Buying Tickets on StubHub
If you want to buy tickets on StubHub, you can use the website to search for specific events or browse events happening near you. StubHub will show you a list of available tickets along with the section, row, seat number and price. Depending on the venue, StubHub can show you a map of where each ticket’s seat is.
Having all of this information makes it easier for you to find tickets that match your budget and interest. Instead of buying blindly, you know exactly where you will sit. Since StubHub lists all of the prices, you can compare them to find affordable options. You can even filter tickets by lowest price, best value and best seats.
Once you find the tickets that interest you, you can purchase them on the website without dealing with the individual seller. StubHub’s fee for buyers is an additional 10 percent of the ticket price. In most cases, you can choose to receive electronic or paper tickets. If you want paper tickets, StubHub may charge you a shipping fee to cover the additional cost.
Selling Tickets on StubHub
If you have tickets that you don’t need, you can always sell them on StubHub. You start by listing the tickets that you want to sell on the StubHub marketplace. The website makes the process as easy as possible.
When creating a listing, you tell StubHub how many tickets you have to a certain event. If you already have the tickets in hand, then you can choose to upload them as a PDF or ship them to the buyer via the postal service.
When uploading a PDF, you must use the original file sent to you by the first seller (such as Ticketmaster). StubHub has an informational video that will walk you through the process, so you don’t have to worry about running into problems.
After someone purchases your tickets, you either send the tickets to the buyer or the buyer can download the PDF from StubHub. Once the buyer receives his or her tickets, StubHub starts to process your payment. StubHub fees for sellers include a 15 percent processing charge. All payments are sent electronically via PayPal or direct deposit. It usually takes about five days for you to gain access to your money.
What Makes StubHub Stand Out?
StubHub stands out for having such a large number of tickets on its marketplace. Since the company has been serving consumers for so long, it has had a chance to grow its popularity. As one of the largest ticket marketplaces online, StubHub often has tickets that other websites lack. If you can’t find tickets from other online sellers, there’s still a good chance that someone on StubHub can help you.
Common Reviews of StubHub
StubHub gets an A- from the Better Business Bureau, which means it’s a reliable company that you can trust. For the most part, people enjoy using the company’s services because it lets them purchase tickets to events that interest them or sell tickets when they cannot attend events.
Even though StubHub gets a lot of positive reviews, it also receives negative comments from buyers and sellers. Some sellers complain that their sales were canceled abruptly. Because of this, they were left with tickets that they couldn’t use. In some cases, it was too late for the seller to relist the tickets.
Most complaints, however, come from buyers who weren’t satisfied with their experience using StubHub. Many of the negative reviews are from buyers who didn’t receive their tickets on time. Since independent sellers are supposed to send the tickets to their buyers, this isn’t really StubHub’s fault. Not everyone understands StubHub’s business model, though, so they blame the company.
The worst reviews come from people who say that StubHub wouldn’t reimburse them after receiving late tickets. FanProtect ensures that buyers won’t have to pay for late or lost tickets. According to these unhappy customers, though, the company did not uphold its promise.
Keep in mind that StubHub’s marketplace sells thousands of tickets per day. Unfortunately, mistakes will happen. Overall, though, the company manages to facilitate smooth transactions between sellers and buyers.
Is StubHub for Me?
StubHub is perfect for people who want to safely buy or sell tickets to sold-out concerts, sports games and other events. As long as you don’t mind paying a little extra for the convenience of using the company’s services, you will probably like StubHub.
TicketCity started its online ticket market in 1990, making it one of the earliest companies to sell tickets via the internet. During the early 1990s, TicketCity primarily sold tickets to sporting events. The company continues to partner with CBS Sports. Today, TicketCity sells tickets to a wider range of events, including concerts and plays.
How Does TicketCity Work?
TicketCity has a straightforward website that makes it easy for people to find tickets to the events that they want to attend. You can either search for an event by name or browse events by categories, including concerts, MLB, NFL and soccer.
Event listings provide information about the event’s date and location. When searching for concert tickets, you can view listings for every city on a tour’s schedule. This makes it possible for you to compare tickets in cities near you.
Once you find an event that appeals to you, click on the listing to learn more about available tickets, their locations and their prices. Depending on the venue, TicketCity will provide a seating chart with your seats highlighted. Most major venues have seating charts available on the TicketCity website.
If you want to buy tickets to a large event, you may want to filter listings to find tickets within your price range. You can also filter tickets by quantity.
Once you choose your tickets, you pay TicketCity, and the seller sends your items electronically or via the mail. TicketCity guarantees that you will receive your tickets on time. If you do not, then it will replace your tickets or issue a refund. TicketCity also issues refunds when events are canceled and not rescheduled.
What Makes TicketCity Stand Out?
TicketCity’s excellent customer services make it stand out from other online ticket sellers. Few ticket sellers take customer services seriously. Instead, they trust that buyers and sellers can reach agreements on their own. Reviews of other ticket marketplaces, however, make it obvious that companies need to get more involved. TicketCity has taken the right path by choosing to invest in excellent customer services.
TicketCity also stands out for its interest in sports. When the company started, it focused on selling tickets to sporting events. As TicketCity grew, it began selling tickets to other types of events. Still, one look at the company’s website shows that the owner is still most excited about sports. If you want to find tickets to a small or major sports event, then you should consider using TicketCity.
Common Reviews of TicketCity
All online ticket sellers receive a mixture of positive and negative reviews from their customers. TicketCity, however, has an overwhelmingly large percentage of positive reviews. People who write positive reviews online often point to the company’s dedication to stellar customer services. One happy reviewer mentioned that he was glad to buy MLB tickets through TicketCity, but he missed getting regular tickets that he could use as souvenirs. TicketCity’s customer service is so strong that someone from the company offered to track down regular tickets and send them to the customer as keepsakes.
Even happy customers can have small complaints. A lot of reviewers feel that TicketCity’s fees are too high. Since the fees vary from ticket to ticket, it’s difficult to compare TicketCity’s fees to those of other companies. Regardless, the company shows you how much you will get charged. Those who think that they can get better deals elsewhere should search other websites to find tickets. More often than not, they probably encounter similar fees on other sites. After all, companies that sell tickets have to earn money for themselves.
A small number of people find TicketCity’s fees so high that they refuse to use the service again. They complain that the company charges $7 to email tickets to customers. Some also claim that they had to pay more than 25 percent of a ticket’s price on service fees. If you’re not prepared to pay the price quoted by TicketCity, then please do not finalize your order until you have explored other options.
Is TicketCity for Me?
The online ticket industry has grown rapidly over the last couple of decades, so you have plenty of options when purchasing tickets. You should explore TicketCity first if you want to attend a sporting event. The company partners with sports professionals, so you can often get great seats without paying outrageous prices.
When it comes to price, make sure you pay attention to your ticket’s total price, including service fees. If you cannot afford the tickets, then you should explore other options. You may or may not find that other companies sell similar tickets for less money.
Overall, TicketCity is a good choice for anyone who wants to buy tickets to sold-out events. If you can’t get tickets directly from the original seller, then TicketCity will give you an excellent opportunity to attend the events that interest you. If you ever have any problems, you know that the company’s customer service reps are there to help.