- The Good
- One price for all devices
- True Key access
- Great performance
- The Bad
- Average protection scores
- Missing some key tools
Two words: True Key. Up until now, McAfee has been a fairly generic product that can compete against the top names but didn’t have a wow factor of its own. Recently, though, it launched True Key, which allows you to access apps, websites and other tools with things like face recognition or fingerprint matching. It’s a game changer for antivirus software, and sets McAfee apart from some of its main competitors.
- $59.99 per year
Most antivirus services put a limit on how many devices you can use its antivirus software on, but McAfee allows you to use the software on as many of your devices as you need. The flat-fee antivirus software is $59.99 for a year. If you want extra protection and features, you can get the McAfee Total Protect product for $89.99 a year.
- Full virus and malware scan
- True Key access replaces passwords
- Phishing protection
- Vulnerability scan to search for security holes
- Browser plug-in to warn against suspicious sites
- Digital file shredder
- Spam filter
- Parental controls
McAfee’s antivirus software works similarly to other antivirus packages in that it gives you basic protection from viruses and malware. It also includes a digital file shredder and online transaction protection. With McAfee’s Total Protect, you get all of that as well as anti-spam protection, parental controls and encryption software, but the most exciting add-on to Total Protect is McAfee’s new True Key technology. Instead of saving a bunch of passwords and logins, True Key will allow you to access your apps, websites or other tools using things like face recognition or fingerprint matching, so you don’t have to remember all your passwords.
- 5.5 out of 6
Since Intel took over McAfee, the software has steadily improved, including in the department of performance, which basically measures how much the software slows down your operating system. In 2013, McAfee scored only 2 out of 5 in AV-Test’s performance test. Now, in 2017, McAfee scored an impressive 5.5 out of 6, competing with the top security software products in the category.
- 4 out of 6
While McAfee’s performance scores have steadily risen, its protection scores remain average, scoring only 4 out of 6 on AV-Test’s protection tests. AV-Test tests all the features of each security software product with its own malicious viruses, spam, etc., to get an accurate account of how reliable the products are.
- Phone, email and chat
McAfee offers 24/7 phone, email and chat support if you have any questions. Whichever way you choose to communicate with McAfee, customer service representatives are always friendly and eager to answer your questions.
McAfee: User Reviews
McAfee was one of the original pioneers of security software, until it lost direction when its founder left the company. Since then, it’s been playing catch up with the other big names in antivirus software. Since Intel acquired McAfee in 2010, it has been making big changes, including a name change to Intel Security until it was changed back to McAfee earlier this year, but it still lacks some of the sophistication and advanced tools of some of the bigger antivirus names. It does, however, have some ground-breaking new features that can start to set it apart from the big dogs in antivirus software.
How Does McAfee Work?
McAfee works very similarly to all the other antivirus software services. After you install, which is generally a fairly easy process, McAfee will do an initial scan to make sure there are no current viruses or malware on your computer or device. It will report any viruses back to you and either remove them or instruct you on how to remove them.
After the initial scan, you can customize your scans to run whenever you want to make sure your computer or device stays clean. McAfee will also alert you if you are online and are heading to a site that may not be secure or are trying to download something that may contain a virus or malware. As a basic protection, it also will keep your identity and online transactions safe from hackers.
Some cool features McAfee offers in addition to basic protection:
True Key: This is one of the best features we’ve seen from an antivirus software service. True Key basically allows you to sign into apps, websites and tools with things other than your login and password. For example, if you visit your bank’s website all the time, but it always makes you log in, you could set up True Key to trust the site and automatically log you in, or you can use things like face recognition or fingerprint matching to give you access to the site without logging in. Beyond being convenient, it is a good protection tool against spammers who may use software to grab your logins when you type them in.
Encryption software: McAfee uses encryption software to make sure all the data on your computer or any information you access online is encrypted, making it harder for hackers to gain access to your information.
Digital file shredder: This is one that most people don’t think they need, but can be a big factor in protecting your data. When you move something to Trash on your computer, you delete it, but there are still traces of it on your computer, meaning hackers can still gain access to it. A digital file shredder completely erases all traces of your file and data when you shred it.
Multi-device protection: This is a nice plus for McAfee. While other antivirus software services will include multi-device protection on more expensive total protection plans, very few offer it on basic antivirus protection software. McAfee does. Other services also put a cap on the number of devices, while McAfee does not.
Most of these features are only offered on McAfee’s Internet Security and Total Security products, so that is something to keep in mind when looking at which product to buy.
Can I Trust McAfee?
McAfee is owned by Intel, which gives it a lot of clout and a lot of technology know-how to back it up. In addition, McAfee has been in the antivirus software game almost from the beginning, so it knows how to protect your devices. Here is how McAfee scored in some of the top independent testing done on antivirus software:
Protection: McAfee only scored a 4 out of 6 on AV-Test’s litany of protection tests, which is a little low compared to some of the bigger names we reviewed. AV-Test performs the same tests on all software, using its own viruses and malware to make testing consistent. It tests all protection features that the antivirus software includes.
Performance: A big factor in deciding on an antivirus software service is whether the software slows down your computer’s speed. In the past, security software could have a profound effect on the processing speed of your computer, so AV-Test developed a performance test to see how different antivirus software services compared. McAfee scored a 5.5 out of 6 on the test, making it a great choice for performance.
Common McAfee Reviews
Reviews from professional consumer product review sites tend to be solid for McAfee. Most point to McAfee’s features as the main bragging point, although the reviews do give McAfee a solid protection rating.
User reviews on McAfee, or any antivirus software for that matter, are hard to gauge because the software changes every year, so older negative reviews could reflect issues that have already been fixed or are outdated features. Generally, the reviews have been mixed on McAfee, although there don’t seem to be a lot from the current iteration of software.
Is McAfee Right For You?
Really, there are only two reasons to pick McAfee above some of the other big-name antivirus software companies:
- If you just want basic antivirus software but want to use it on multiple devices.
- If you want to try out the new True Key technology.
Most other antivirus software services only allow you to use the basic antivirus package on one computer, and offer additional packages for mobile, or force you to buy the more expensive total protection packages to include all devices. McAfee allows you to use any software package on any of the devices you own for no extra charge, which is nice for those who don’t want to spend the extra money.
The other reason is to try out McAfee’s new True Key technology. Not having to remember a slew of passwords and logins is incentive enough, but being able to log in to websites and apps with technology like face recognition and fingerprint matching just adds to the cool factor. Just remember, if you want to try the new technology, you need to spring for the more expensive Total Protection package to do it.