- The Good
- Offers several types of policies
- Fast price quotes
- Comprehensive coverage
- The Bad
- Numerous plans can make policy options confusing
Pets Best has several policies that you can choose for dogs and cats. Having more than one policy options means that you can choose one that matches your unique needs. On the other hand, multiple policies can make it confusing for customers trying to compare their options. Luckily, the company’s website has a tool that will help you choose a plan that matches your budget and coverage needs.
- Deductibles Range
- $0 to $1,000
Pets Best doesn’t have transparent pricing, so you will need to request a quote before you can compare the company’s prices with those of other pet insurance providers. You can choose deductibles from $0 to $1,000. The higher your deductible is, the lower your policy payment becomes.
- Included Coverage
- Accidents and emergencies
- Behavioral conditions
- Prosthetic devices and wheelchairs
- Cancer treatments
- Chronic conditions
- Congenital issues
The specific coverage that you get depends on the healthcare policy that you choose. Most policies cover accidents and emergencies, behavioral conditions, cancer treatments, chronic conditions and prosthetic devices. Your coverage, however, will depend on the policy that you choose.
- Extra Features
- Accident-only Coverage
- Routine care
- Personalized policies
Pets Best offers Accident Only coverage that covers only emergency situations such as accidental swallowing, snake bites and broken limbs. Accident Only coverage costs $6 per month for cats and $9 per month for dogs. Pets Best also offers EssentialWellness and BestWellness routine care plans for shots, teeth cleaning and other routine healthcare services.
- Claims Features
- Online claims submission
Pets Best customers can file claims online. You don’t need to submit medical records unless the company requests them. Pets Best processes most claims within five days. The company can deposit money directly into your bank account instead of sending you a check.
- Phone and live chat
Pets Best’s customer support center is open from 7 a.m. to 7 p.m. MT, Monday through Friday. Customer support is open from 10 a.m. to 2 p.m. MT on Saturday. You can also communicate with customer support via live chat or submit an email via the company’s web form.
Pets Best: User Reviews
Over the last few decades, many families have come to love their dogs and cats almost as much as they love their human relatives. When a pet gets sick or injured, families turn to veterinarians to keep the animal healthy. Pet health insurance has become an essential tool for keeping veterinary services affordable.
Without pet insurance, veterinary services can cost thousands of dollars. If you don’t have insurance, then you will watch the bills pile up as your pet undergoes treatment. With a pet insurance policy, you can lower your financial responsibility for the services. You may still end up spending some money, but your pet’s policy can potentially pay for a significant amount of the overall bill.
Pets Best was started in 2005, making it one of the oldest pet insurance companies operating today. The company was started by Dr. Jack Stephens, a veterinarian who started North America’s first pet insurance company in 1981.
Pets Best aims to make veterinary services as affordable as possible so dog and cat owners can pay for the medical services that their pets need to lead happy, healthy lives.
How Does Pets Best Insurance Work?
Pets Best provides a variety of healthcare policies for dogs and cats. You can explore your options online or talk to a customer service representative to decide which plan will work best for you.
While signing up for a plan, you get to choose a deductible between $0 and $1,000. Choosing a $0 deductible will increase the annual or monthly rate that you spend on your policy. A higher deductible will lower your cost, but you accept responsibility for the first $1,000 of your pet’s care.
Once you purchase a policy, you send veterinary invoices to Pets Best via an online portal. You can also choose to send invoices through the mail, but the process will take longer. In most cases, Pets Best will review your claim within five days. Assuming that your policy covers the services that your pet received, Pets Best will deposit money in your banking account. It’s a quick process that few pet insurance companies can match.
What Makes Pets Best Insurance Stand Out?
One of the best things about Pets Best is that it offers several types of healthcare policies for dogs and cats. Since you have several options, you can choose a policy that matches your budget and your pet’s healthcare needs.
Some people will choose to purchase plans that only cover accidents. With this option, you can protect yourself from the high price of emergency surgeries and other treatments.
If you want a comprehensive policy, then you should choose one that covers more healthcare services. Pets Best has EssentialWellness and BestWellness policies that include coverage for routine care. These policies will help you pay for things like shots and teeth cleaning. You don’t have to meet a deductible for these policies. They start as soon as you enroll.
Common Reviews of Pets Best Insurance
Pets Best receives an overwhelming number of positive reviews. The only negative reviews come from customers who don’t seem to understand the level of coverage that they bought. For instance, one reviewer complains that Pets Best doesn’t cover shots and medications. Pets Best responded to the negative review to explain what the customer’s policy covers. It seems that the customer may have purchased a policy that did not cover what he or she expected. It also seems that the customer doesn’t understand how the deductible system works. At the time of the review, Pets Best pointed out that the pet’s deductible had not been met.
One on hand, you can blame the customer for not understanding the basics of pet insurance. On the other hand, Pets Best website doesn’t make it easy for potential customers to compare their options. Pets Best could have done a better job educating this person before selling a policy. Make sure you educate yourself before you commit to a pet policy.
The majority of Pets Best customers praise the company for making it easy to file claims and reimbursing vet bills quickly.
Customers also say that Pets Best has excellent customer service reps who take the time to review policy options for different breeds. People who choose their policies after talking to customer service seem happier with their services than those who choose policies online.
If you feel uncertain about any of Pets Best insurance policies and coverage options, you should call the customer service center. Someone there will help you choose a plan that that’s right for your pet and budget.
Is Pets Best Insurance for Me?
Since Pets Best offers a variety of pet healthcare policies, you can probably find an option that matches your needs. The company’s flexibility means that it can work well for people who want to protect themselves from the high costs of emergency care while also meeting the needs of customers who want comprehensive healthcare services for their dogs and cats.