- The Good
- Excellent customer service
- Quality hosting performance
- Guarantees and free stuff
- The Bad
- Plan limitations
- Delayed verification process
As one of the largest independent web-hosting companies in the world, InMotion Hosting is a good choice for newbies and seasoned website owners. It offers excellent customer service, so you never feel at a loss, and you won’t have to worry about website interruptions; the standard uptime is 99.99 percent. It also offers a money-back guarantee, so there’s no commitment to try it out.
- Shared hosting
- Business hosting
- VPS hosting
- $84.99/month to $154.99/month
- Dedicated server
- $84.99/month to $154.99/month
- Unlimited websites
- $27.99/month to $54.99/month
InMotion tends to have sales going throughout the year where you can sign up for a lower price. Take note that this special price is actually an introductory offer, and after a year, the price goes up to their normal set price. Compared to other large hosting companies, the introductory rates are low, but the set prices are average.
- Software bundles
- Advanced support
- Web design services
- E-commerce support
- Freebies such as Google Ads
- Free site transfer
You can save money by bundling products and taking advantage of many of the freebies offered. If you’ve had a bad experience with another hosting company and want to move, the free site transfer option makes it easy for you to try it out — it’s risk-free. While the basic customer support is said to be outstanding, InMotion offers advanced support if you need some extra attention when managing your website.
- Response Time
- 596 ms
InMotion Hosting has an excellent track record for both uptime and response time. Customers can expect their websites to be up all the time. As for load times, VPS websites fall closer to the one-second mark or below, while the shared server takes about one to just under two seconds to load. When compared to the competition, InMotion Hosting’s servers are, on average, 40 percent faster. Considering Google includes speed in its algorithms, a fast load time will rank your website higher on the search results.
- Advanced Features
- Perl module installer
- Ruby on Rails with RubyGems
- Set up cron jobs
- Bandwidth allocation
- Perform server backups
InMotion has a slew of great advanced features. The only downside is these advanced features are available for dedicated servers or VPS only. Email management is also available as an added feature.
- Domestic phone number
- International phone number
- Sales chat
InMotion Hosting is known for its stellar customer service. It has a variety of contact methods, giving you the opportunity to get ahold of an agent 24/7. You can reach sales or support using Skype, email or by telephone. You can also access sales chat from the home page.
InMotion Hosting: User Reviews
InMotion Hosting is an excellent hosting company for those with a small budget, beginners just starting out, and those looking for superior customer service. It’s perfect for hosting one or two websites, whether those sites offer a service, products or content. The company is successful because of its customer-centered approach, and it has received an A+ rating by the Better Business Bureau.
How Does InMotion Hosting Work?
Once you’ve decided which plan works best for you, simply click the order now button. You will be taken to a secure checkout page where you can complete your order. Unlike other web-hosting sites, you can’t get started right away; instead, you need to go through a phone verification process before you can access your account and start building your website. In some rare instances, an ID may be required.
Once you are in, you can start building your website using the control panel or by taking advantage of the website builders on staff. If you already have a website, you can transfer it for free to InMotion Hosting. If you’re not sure how to do this, give support a call or send an email, and staff will happily explain the process.
What Makes InMotion Hosting Stand Out?
Considering InMotion is one of the largest brands in the hosting business, its reputation and reliability, along with its customer service, really make it stand out. While it may not be the cheapest host company on the market, customers who use InMotion Hosting overall seem happy with the products and service.
Common Reviews of InMotion Hosting
You can have a great product, but if people don’t know how to use it, they will move on to the competition. Luckily for InMotion Hosting, the products are easy to use, and if you ever do need help, the customer support department is always available. According to customer reviews, you won’t be put on hold for long, and you won’t get bounced around from department to department. One customer said, “I love InMotion. Whenever I have a support issue it’s always resolved by the end of the chat.”
The reviews only get better. Most of them rave about customer support, giving it five stars along with their personal story. One customer who worked as a volunteer was handed the job of managing the organization’s website. “It was frustrating trying to gather all of the missing information from various parties to manage gaining access to the necessary resources,” he said. “I started a chat with an InMotion customer service representative and (the) problems started getting solved. I was able to regain access to my host and the administration panel in about ten minutes. From there, I was walked through how to get to each of the items I needed. In the end, I was 100% in control (of the website).”
Is InMotion Hosting for Me?
A few questions you should ask yourself when shopping for a website hosting company like InMotion Hosting include:
- Am I looking for a simple, easy-to-use C-Panel or something more complex?
- Do I want to pay month-to-month or commit for a year to get a lower price?
- What is my budget for hosting my website?
- Am I looking for excellent customer service from my web-hosting company?
- How many websites do I want to host?
- What kind of experience do I want to have with my web-hosting company?
Taking the time to answer these questions will help put things into perspective when researching and comparing web-hosting companies.
Deciding which web host to use for your website can be challenging. However, when it comes to InMotion Hosting, this web host provider is perfect for beginners and experts.
As a beginner, you will probably have a lot of questions, and that’s where InMotion Hosting’s excellent customer support team makes a difference. As you go through the learning curve, they will be available to answer all of your questions. As you gradually evolve into an expert, you can add features to your website or upgrade in other areas, such as a dedicated email address. From here, you can go on to build more websites, if you want.
If you are already an expert, such as a web designer, you will like how the easy-to-use, organized C-panel helps you do your job. When web designer’s work with InMotion, their clients are happy with the results: a gorgeous website that is up 99.99 percent of the time, and when it is down for maintenance, you’ll know ahead of time. InMotion’s load times are also a serious plus when it comes to keeping clients happy. You can expect pages to load in less than two seconds.
With InMotion Hosting’s low monthly payments and money-back guarantee, it is an inexpensive way to host a website without making a commitment. The fact that you can also transfer your website for free (a $100 value) means InMotion believes that once you’re a customer, you’ll remain a customer because it offers excellent customer service and outstanding products.
If you are looking to host just two or three websites, InMotion Hosting is for you. However, if you have many websites that you need to host under one account, InMotion Hosting does put a limit on the number of websites you can host, although this is not directly advertised. It all has to do with what the shared server can handle. Too many calls on the server can hamper network performance.
Overall, InMotion Hosting is a good choice, offering outstanding customer service and reasonable prices for quality products.