- The Good
- Free to use
- Available throughout the U.S.
- The Bad
- Poor customer service
- Slow refunds
DoorDash is a helpful delivery app meant to cater to the needs of people who want streamlined food delivery that’s easy to use — even if you’re a first-timer. Straightforward and simple, this app is a great option for every mobile user.
DoorDash is simple to use, but the customer service can be lacking. While advanced food-delivery app users might find the service frustrating, it’s a good option for those who use food-delivery apps only occasionally.
- Delivery tracking
- Quick reordering
- Scheduled deliveries
- No ordering minimums
DoorDash is a 102 MB app that is compatible with iOS and Android systems. It requires iOS 9.0 or later and is compatible with iPhone, iPad and iPod touch. On Android, it requires version 4.1 and up. It shares info and is available in English.
- Free to download
While DoorDash is free to download and use, there are fees associated with ordering from restaurants. These fees typically include the cost of the meal, tax, a delivery fee and an optional tip, although some restaurants charge additional delivery fees on top of these standards.
- Available Markets
- Available throughout the U.S.
DoorDash is currently available in more than 450 cities throughout the U.S., including Atlanta, Seattle, New York, Chicago, Boston and others. This is on par with other apps like Seamless and GrubHub.
- Food Options
- More than 40,000 menus in various cities
- Several cuisines available
DoorDash offers access to tens of thousands of full menus throughout the U.S. Users can access photos, descriptions, prices, reviews and more from their favorite restaurants, explore new ones and access new additions on a near daily basis.
- DoorDash gets an "A" for quality
While it’s not quite as sleek as an app like UberEATS, DoorDash has a 4+ star rating online and lots of satisfied users. The app is streamlined and simple to use, and the information about which restaurants are opened, closed or new is typically spot-on.
DoorDash: User Reviews
DoorDash is one of the most recognizable names in food delivery, and it stands out in every possible way. Streamlined, easy to use, attractive and dedicated to customer service and quality, DoorDash is a popular choice for to-your-door food delivery.
How Does DoorDash Work?
Once you download DoorDash, either through the App Store or Google Play, you’ll be asked to set your location. While you can save other locations down the road (home or office, for example), this should be the location you use most commonly. Once you’ve set your location, the app will auto-populate it as your delivery location for your next order.
Based upon your set location, the app will also display a list of available restaurants within a certain radius of you. Each listing will display a rating, estimated delivery time and delivery fee, so you can make a quick selection. If you’d prefer, you can also sort the restaurant displays according to delivery time, top-rated status and fastest delivery.
See a restaurant you like? Click the listing for a full menu. Once you’ve found an item on that menu, click for a full ingredients list and a selection of “add-ons” available with your order. You’ll also see a space to request special care with your order, such as leaving the dressing on the side of your salad.
Once you’ve selected the item you want, it will be added to a cart, where you can review it before you check out fully. The price you’ll see in the cart includes the meal prices, delivery fee, tax and service fee. If you see a service fee, be aware that it’s because the restaurant you’re ordering from isn’t paying DoorDash a commission for the delivery, and that not all orders will include service fees.
Place the order and you’ll see an estimated delivery time, and an option to track your delivery person (known as a “Dasher”) through the app.
Why People Love DoorDash
DoorDash is the ultimate in convenience. Dashers bring the food to your door and the menu options feel limitless. The app also offers convenient menu item breakdowns (ideal for people with food allergies or special preferences) and a convenient re-order feature.
The only downside is that it’s more expensive than other apps, including delivery fees and service fees, which can add as much as $10 to your food price. That doesn’t stop people from using it, though, and the app has quickly become one of the most popular in the food-delivery industry.