- The Good
- Beautiful user interface
- Simple food-tracking functionality, similar to the Uber ride-sharing app
- The Bad
- UberEats charges a delivery fee
- No built-in tip percentage
UberEats is a food-delivery app from the company that revolutionized ride-sharing. Available in all major cities throughout the U.S., UberEats offers many of the same features as its sister app, Uber. Users can access estimated delivery times, payment with PayPal, Android Pay, Apple Pay and more.
UberEats is a good service for people who order food regularly. While the delivery fee can turn some people off, the app stresses efficiency (you’ll be required to go outside to meet your driver, for example), it’s fast, accurate and easy to use.
- Estimated delivery time feature
- Embedded discount codes and more
- Average order time of 35 minutes
- Cashless payment
- Ratings and reviews
- Simple total breakdown, so you can see total, delivery fee and more
UberEats is modeled on the Uber app, so it shares many of the same features.
UberEats is available on both iOS and Android systems. It requires iOS 8.0 or later and is compatible with iPhone, iPad and iPod touch. On Android, it requires Android 4.2 and up. The current version is 1.102.1 and the app has more than 5 million installs.
- Free to download
With every order you place on UberEats, you’ll pay a $5.99 delivery fee. The app offers in-app promotions ($10 off your first order, for example), and accepts payments via Android Pay, Apple Pay, credit cards, PayPal and more. While this app isn’t free like other food-delivery apps, it is available globally and offers more language options.
- Available Markets
- UberEats is available globally
Right now, users can access UberEats throughout the U.S., as well as in Amsterdam, Auckland, Bangkok, Bogota, Brussels, Capetown, Dubai, Johannesburg, Hong Kong, Sao Paulo, Singapore, Stockholm, Taipei, Tokyo, Madrid, Milan, Moscow, Vienna and Warsaw. The app is also available in Australia, Canada, England, France and Mexico.
- Food Options
- Long list of restaurants
- Fast food chains
UberEats advertises that users on the app can get “anything” from Uber’s long roster of participating restaurants, fast-food establishments and more. The app makes finding food options easy by offering beautiful, scroll-through menus, descriptions, prices and more. Food arrives promptly and doesn’t have a chance to get cold or warm.
- UberEats gets a "C" on the quality scale
While UberEats seems like it should be seamless, it’s plagued by many of the same issues as the original Uber app. Users complain of no customer service, incorrect orders, duplicate charges and no replacements. What’s more, the app requires you to go out to the car to meet your delivery driver and pick up your food, which many people see as dangerous.
What’s more, people who want to tip their drivers will find that there is no way to do so within the app.
UberEats: User Reviews
While UberEats has its fair share of dissatisfied users, the app itself is beautiful. Open the app to order food and you’ll be greeted by a beautiful, scrolling menu (including photos) of available dishes from your favorite restaurants, and a simple search bar that allows you to narrow your query according to restaurant or cuisine. Users love that these photos aren’t stock photos and that they actually represent a restaurant’s offerings.
Once you order food, you’ll be able to track its route to you. While UberEats doesn’t tell users which route the driver will take to reach them, it’s possible to follow the driver as they make their way along the delivery route, and access updated delivery time estimates throughout.
How Does UberEats Work?
UberEats is pretty similar to other food-delivery apps in that it allows users to open the app; search according to dish, food type or location; access full menus; and place orders (and add-ons). Once the food order has been placed, UberEats offers an Uber-like tracking method, simple interfaces, driver information and reviews.
Once the food arrives, UberEats sends the user a push notification and the user is required to go outside to receive the food from the driver. At that point, users can leave reviews for their drivers, save order information and pre-place additional orders for later delivery.
Why do People Like it?
UberEats is beautiful, sleek, easy to use and available in most major cities (and languages) throughout the world. In this sense, it’s much more accessible than other apps like GrubHub, which is only available in U.S. cities and in English.
That said, however, UberEats is plagued by customer-service issues, and it’s difficult to resolve order problems should something go wrong. It is, however, much less expensive than many local, third-party delivery services, and is generally fast and accurate.